Frequently Asked Questions




Courses

How do I purchase a course?

  1. Click on the ”All courses” tab.
  2. Select the desired course/s and click ”Add to cart”.
  3. Click Cart and select “Check out”. You will be directed to the payment page.
  4. Once you have filled in the necessary details and paid for the course, you will be successfully registered.

How long is each course?

In theory, it should take between 60 and 150 minutes in total to view all the content and complete the activities. However, the length of each course varies. Note that all courses are online and self-paced, so the length of each course depends on factors such as your learning pace, internet connectivity and device speed.


When does the course start?

All courses are self-paced. You are welcome to start and continue a course according to your own schedule.


What happens once I have completed a course?

Once you have completed a course on the MOTC website, you will receive a downloadable certificate. Please note that the information on the certificate, such as your full name, will be extracted from your registration details. In order to guarantee that your certificate is correct, please ensure that your profile has been updated before completing your course. You can access your profile by clicking Profile.


Will more courses be added?

Yes! MOTC is continuously working on adding more courses. Once you have added your course/s to the cart and clicked ”Check out” you will be directed to the payment page. Please select the checkbox next to, “Keep me up to date on news and offers”, to receive notification emails on our exciting offers and new course content. Alternatively, you can check our website https://shop.motc. co.za/collections/all regularly in order to be kept up to date as new courses are loaded.


I can see my account but I am not able to access my study material. How do I enable access to my courses?

Click on the “Log in to your account” link in the sent account confirmation email (check your spam/junk folder). The link will direct you to your dashboard where you will be able to access your courses.


How do I register my SACE Points?

  1. Visit the SACE website on https://www.sace.gov.za/.
  2. Click on the CPTD-IS tab to log in.
  3. You will then be able to register your points, once your courses have been loaded for PD point allocation as a self-initiated event.

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Account

How do I create an account?


Why should I create an account?

Creating a user account is an element of authentication that grants you easier access to your profile and allows you to track your progress on each purchased course.


I did not receive an account confirmation email.

A confirmation email will be sent to the email address that was provided when your account was created. Please try the following:

  1. Check that your provided email address is correct.
  2. Check your email’s spam/junk folder.

Please contact us at za.mtc@macmillaneducation.co.za if you experience any further trouble with accessing your account.


My password does not work.

Ensure that you are using the correct username and password. Alternatively, you can click on “Forgot password” in order to reset your password.


How do I reset my password?


How do I receive an invoice?

The system will automatically generate an invoice which will be sent to your registered email address. You are also welcome to contact us at za.mtc@macmillaneducation.co.za to have a pro forma invoice generated.


 How do I access my certificate?

Your certificate will be made available for download on the course menu, but only upon successful completion of a course.


The account is registered in my name but my educational institute's details are required in the generated invoice. Can this done?

Yes. Please contact us at za.mtc@macmillaneducation.co.za to make arrangements.


How do I purchase more than one of the same course for colleagues?

Please send an email to za.mtc@macmillaneducation.co.za to request a pro forma invoice. Each colleague will receive a generated voucher, which can be used as a form of payment under their own account.

Visit “How do I make a payment using a voucher?” under the Payment and security tab for more information on how to make a payment using a voucher.


How do I check out as a guest?

Because our system doesn’t require customers to log in to purchase a course, you may check out as a guest by simply selecting your desired course/s and clicking “Add to cart” . Once you have filled in your personal and billing details on the payment page and clicked “Check Out”, you will receive an automated email confirming your enrolment in the purchased course/s.

Please refer to “Why should I create an account” to be informed on the benefits of creating an account.

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Payment and security

How do I pay for a course?

  1. Once you have selected the desired course/s, added it/them to your cart and selected “Check out”, you will be directed to the information page.
  2. Fill in the required details and click "Continue to payment". You will then be directed to the payment page.
  3. If your contact and billing information are both correct, click "Complete order". You will be directed to the page shown below.
Payment options
  1. Select your preferred payment method and follow the prompts.

Once the order has been processed and the transaction is successful, you will be redirected to the official website and notified that the order is confirmed. Happy learning.

Payment confirmation

What types of online payment methods are available?

Payments can be made using any of the following methods: VISA, Mastercard, EFT and Mobicred. Unfortunately cash payments are not accepted. Payments can also be made by contacting za.mtc@macmillaneducation.co.za to have a pro forma invoice generated.

Are online payments secure?

Yes. Our payment service provider is developed with exceptional demands on security and performance. All transactions are secured through our Secure Socket Layer (SSL) technology with a high-security 256-bit encryption.

How do I make a payment using a voucher?


Can I change my billing details?

Macmillan Education South Africa does not reserve the right to save your billing information. As such, your billing details can always be added to the billing address page each time you purchase a course.

 

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If you have any other queries, please visit Get in Touch to send us a message or send an email to za.mtc@macmillaneducation.co.za and we will get back to you.